Artifact: Service Delivery Measurements
This artifact provides recommendation on the various Key Performance Indicators can be used to measure services within contract.
Relationships
Roles
Responsible:
Modified By:
Asset Manager
Availability Manager
Capacity Manager
Change Manager
Configuration Manager
Event Manager
Incident Manager
Maintenance Change Request Manager
Problem Manager
Release Manager
Request Fulfillment Manager
Technology Knowledge Manager
Tasks
Input To:
Output From:
Review And Tailor Access Management Procedures
Review And Tailor Change Management Procedures
Review And Tailor Event Management Procedures
Review And Tailor Incident Management Procedures
Review and Tailor Maintenance Change Request Management Procedures
Review And Tailor Problem Management Procedures
Review and Tailor Release And Deployment Management Procedures
Review And Tailor Request Fulfillment Procedures
Review And Tailor Technology Asset And Configuration Management Procedures
Review And Tailor Technology Availability Management Procedures
Review And Tailor Technology Capacity Management Procedures
Review And Tailor Technology Knowledge Management Procedures
Illustrations
Templates
Service Delivery Measurements
